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Ensure Your Business
Continuity and Service Levels
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About Call Center
World-Class
Contact Center
At Direct Compass, we are a UK-based, multichannel support, contact centre solution. Acting as a seamless extension of your own internal team, we ensure complete customer satisfaction, allowing you to focus on doing your job to the best of your ability.
Our agents are fully bilingual, bi-cultural and have expertise in a wide array of business functions such as Debt Collection, Customer Service.
We stand behind our abilities to provide not only excellent cost reducing services but our ability to increase Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and First Contact Resolution (FCR) scores.
Customer Service
Sales / Lead Generation
OTHERS
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Four easy steps
How To Get
Started
Setup Your
Campaign
Name your Campaign and choose your country
Get a Tracking
Number
Get a unique Tracking Number
Add a Target
Line
Forward your calls to buyers or anywhere you'd like them to go
Launch Your
Campaign
Your Campaign is passed to our team
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Our Expertise
Some of the
services we offer
Direct Compass is your outsourced contact centre and customer service partner. Enhance your customer experience, improve productivity, and build a stronger future for your business.
Our Call Center Services management team has vast years of experience within the industry helping successfully organisation across the world. We work closely with businesses to enhance customer satisfaction.
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Testimonials
What People Say About Our
Services
“It’s easy to communicate and collaborate with them, as they instantly adapt to any odd situation that arises and corrects what needs to be corrected.”
Helen E. Henderson
“Outstanding management team. You don’t get lost as a client. There is a tremendous amount of individual care.”
“Fantastic people who come to have a deep understanding of your company’s products and services, which you don’t often see from BPO and front-line agents.”
"It's a pleasure to work with a great company like Direct Compass supporting some of the best companies around."
Robert Wilson
"Direct Compass is your outsourced contact centre and customer service partner. Enhance your customer experience, improve productivity, and build a stronger future for your business"
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Our team
