Debt Collection

Debt collections Call Centre | Outsourcing

• Need to scale your outbound collection calls?
• Sick of internal HR issues?
• Frustrated by your current call centre agency?
• Ready to focus on your business instead of your call centre?

Customer Service

Sales / Lead Generation

Hiring a GREAT debt collections call centre is  your perfect solution.

Collections Outsourcing (both Inbound & Outbound) has grown exponentially during the past decade. Moreover, collections is a very difficult task and many of our customers find that the most effective solution is to outsource to our domestic or international collections call centre.  Below are some of the way outsourcing collections can help improve your bottom line:

Lower Costs

Running an internal call centre is a very costly operation.  Payroll, printing/mailing costs, skip tracing databases, analytics software, certifications, and compliance costs can quickly add up. Therefore, outsourcing allows you to transfer these costs to the call centre agency and connect them directly to the revenue collected.

Higher Revenue

Maximum revenue is always the number one goal in any receivables management operation. What better way to accomplish this goal than to outsource to a professional agency? Utilizing the resources of an outside call centre can increase your company’s revenue significantly by collecting on more accounts in a shorter cycle.

Improved Productivity

Outsourcing your collections provides a dedicated team using 100% of their time and efforts towards collecting on past-due accounts. With full attention being given to this process, your company can maintain a shorter collections cycle. Thus, reducing the amount of time spent collecting on delinquent accounts. Outsourcing also frees up your own employees to focus on your core business.

Increased Collection Rates

Are you utilizing internal agents that are poorly trained or inexperienced in proper call center or collections techniques?  If so, you may be losing money every working hour.  Many of our call centre team are solely focused on collections 24 hours/day. This minimizes distractions and provides you with agents and management that can focus on maximizing revenue for your business.