RETAIL CALL CENTRE

Retail Customer Support | Call Centre

• Need to scale or improve your Retail Customer Support?
• Having personnel issues?
• Ready to focus on your core business instead of your call centre?

Customer Service

Sales / Lead Generation

Hiring Retail Call Centre might be the perfect solution

Call centre agents answering your retail customer support calls must truly reflect the brand image and culture of your company. These agents need to delight the customer while also looking to increase sales and up-sell whenever possible. This is what you expect from your in-house representatives and it’s exactly what you should expect when outsourcing to a retail call centre.

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Our Senior Consultants will help you hire the right Retail Customer Support

Direct Compass Consultants have decades of experience working with traditional and online retail call centre that support sales, customer service, and multichannel support needs such as live chat or email support. You can rely on us to be your partner to offers some or all of these following services:

• Flexibility to meet unique call volume fluctuations though innovative staffing strategies
• Superior agent product knowledge
• Web-based CRM platform with catalog/online retail-specific functionality
• Significantly reduce cost, grow average order value, and overall revenue
• Flexible and open to customization
• Grow top-line revenue through an intense focus on relationship selling, up-selling, and cross-selling
• Ability to access client CRM/OMS system or use the call centers web based CRM/OMS which allows for a unified, intuitive interface resulting in reduced training time and more efficient call handling
• 24 x 7 oversight of service level performance across call centers including real-time decisions to adjust skill sets or additional resources if needed
• Vast reporting capabilities specifically designed for catalog and online retail
• Lower costs through call avoidance strategies (IVR, self-service, email support, live chat), as well as focus on lowering average handling time through extensive training and quality monitoring strategies

Whether you need 24 x 7, seasonal, full-time, or part-time inbound agents, we can help you find and hire the best retail call centers that fit your requirements and objectives.

With 25 years of outsourcing experience, you can count on Direct Compass Call Centre to provide the retail call center that will provide ROI by reducing costs and increasing sales and average order value.